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ALTERATION TO DATES

‎13-01-2016 04:50 PM
Jessa1
Level 2
Tamarindo, Costa Rica
‎13-01-2016 04:50 PM

ALTERATION TO DATES

I have a guest that orginally requested april dates, they made a mistake and wanted jan 15, to 17... how do I deal with this.. is there anyway to contact airbnb and have it corrected. I told the guest to cancel , and they cannot find where to cancel and rebook the proper dates. Help appreciated....thanks..

‎13-01-2016 04:50 PM
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‎13-01-2016 06:37 PM
Gerry-And-Rashid0
Level 10
London, United Kingdom
‎13-01-2016 06:37 PM

Just go into their booking and change the dates....simple as that...don;t cancel  the booking as it will be a black mark against you.

‎13-01-2016 06:37 PM
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‎15-01-2016 11:25 AM
Lizzie
Former Community Manager
Former Community Manager
London, United Kingdom
In response to Gerry-And-Rashid0
‎15-01-2016 11:25 AM

Hello @Jessa1,

 

Lovely to meet you and thanks for posting this. Further to @Gerry-And-Rashid0's useful advise on how to do this, I thought you might also find this How to guide thread useful. 🙂


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Thank you for the last 7 years, find out more in my Personal Update.


Looking to contact our Support Team, for details...take a look at the Community Help Guides.

‎15-01-2016 11:25 AM
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