Abusive guests and their negative review

[Sherif10]

I recently had guests that ordered a chargeable dinner made for them and in check out refused to pay . I got them to pay 50% of the bill but it was after a heated discussion.

my listingbis new and I am worried about their negative review  as it will affect my listing 

what should I do .?

thank you for taking the time to read my concern.

[Paul154]

@Sherif10 

Please provide more information about a "chargeable dinner". How can a guest order a dinner, but make the host pay for it? Are you saying there is a  restaurant that charges an address, not a person directly?

I ask, because it would seem best and easiest to limit this type of transaction.

You can request full payment from the guest through the resolution request. When they don't pay that, you can request payment from Airbnb. The request must  be timely.

As for a review, I'm afraid that horse has left the gate. There is little you can do. They stayed, they paid, they can review you. Make sure your review is truthful, but level headed.

"Guest stuck me with a restaurant bill. I was dissappointed by his refusal to pay"