I had a guest instant book for a checkin today. We have a st...
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I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
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We recently stayed in a nice place in the NC mountains that had sleeping for four. BUT, the furniture in the place was for three. Three dining chairs. A single couch that sat three people. a single rickety glider. No arm chairs. What is up with that? Frankly, the place was very unconfortable for adults. My husband did not mention this in our review, which irks me silly. I think that a review needs to mention these things for the next visitors to consider or to allow the hosts to fix them.
Seriously, picture sitting elbow to elbow with three adults, trying to enjoy conversation. Is that reasonable and comfortable for you? I do not expect a 5 star hotel atmosphere and don't even want it. BUT, I do expect reasonable, thoughtful accomodations. And three dining chairs and a couch and rickety glider are not thoughtful and comfortable. My review would have not been downgraded but it would have mentioned that lack of thought.
Agree, there could have been a 4th dining chair - you could suggest that to the host in a private message. In the guidelines we get from the French licencing bureau, we are supposed to have crockery and cutlery for 8 when the place sleeps 4.
@Laurie302 I agree that if a place says it's set up for 4 guests, there should be seating for 4. But it only showed 3 chairs in the photos, so it wasn't mis-portrayed. Did it occur to you to message the host to ask if they might have another dining chair around that you could borrow? And what do you mean "not bringing furniture in"? You couldn't be bothered to move a chair from the porch to inside? If you consider sitting close to your friends for conversation to be "miserable", I guess you've had a pretty easy life.
But in any case, this is the sort of thing you mention to a host in private feedback- suggesting that they should provide dining seating for 4 if they rent to 4 guests, and that it would have been nice to have an armchair or 2 to facilitate comfortable conversation. It's not the sort of thing you rag about in the public review, when it wasn't misrepresented in the listing photos.
I find this interesting..hosts jumping to the defense of another host without a thought for the many people who are paying for what they are offering. It says a lot, doesn't it? that hosting isn't about making a profit by having an excellent product, but just making a profit and barely getting by with inadequate unplanned accomodations. Tells me a lot about your pesonal business practices. I stand by my dissatisfaction with the inadequate comfort features of this listing.... and really think you are all very obvious in your fear of not living up to what people DO reasonably expect.
Ohh please, @Laurie302. Stop this host VS guest BS. The way you express yourself is not very kind.
Most hosts would be glad to get some feedback if things could be better. I suggest that whenever a situation occures where you believe something could be done in a better way then speak up. If you don't it is really, really difficult to improve.
While I agree there should be 4 dining chairs, there are only 3 in the photo. There are also 2 bar stools and an enclosed porch area with a picnic table and bench....so what it seems happened is that you didn't pay attention to the listing photos and then were mad that what was shown in the photo is what was on offer. That's on you, actually. The place looks plenty large enough to accommodate 4 people and there is plenty of other seating without the horror of 3 people on the couch.
In fact, hosts on these forums often jump to the defense of a guest who has been treated unfairly, agreeing that the host was remiss, offer them support in how to go about fighting a false damage claim, deal with a listing that isn't acceptable, etc.
Some people are happy, manage to have a good time wherever they go, overlook the small stuff, and look on the bright side. If they needed another chair to be comfortable, they just would have asked for one. Others are complainers and would rather feel miserable. It seems from the reviews that all the other guests at this listing managed to have a wonderful time.
If you don't mention it in a review (or to the host), it can never get fixed. I'd have asked for a partial refund if my 4th guest had nowhere to sleep. But I don't think that's the case here. You just seem to enjoy anonymously complaining.
Am I anonymous? I can see my picture and my account...do you WANT me to call out the host in this venue? I personally would not......What's anonymous for you? I'd like to know...I think that needs to be address if I am not showing up as who I am. So, explain please.
While I originally had some sympathy for you, @Laurie302, your snarky comments, especially those around it being 'tacky' to sit alongside people, strike me as more than a little Hyacinth Bucket.
@Laurie302 The question to ask is: Was the listing as described? Still confused on that...
It was uncomfortable for the four of us and there was no mention of uncomfortable.
@Laurie302 "Uncomfortable" is a very subjective term. A few years ago my 3 daughters, their husbands and the grandkids came to stay with me for Xmas. There were 11 of us in a small 2 bedroom house. Some camped out in the yard. I did have enough chairs for everyone, but at mealtime we were definitely elbow to elbow around the table. Everyone had a great time and it's a memory that remains dear to all of us.
Sorry but is it a joke???
You wrote the place was uncomfortable, your husband (the one who choose and booked the place) not only did not mention it but wrote the opposite: "comfortable and clean place to stay". This irks you silly!!!
So for your next booking use your own account to choose and book the listing you want to stay. You will so be the one who will be asked to write the review.
Case closed...
Why do guests wait until they depart...... before they start complaining.
Do they loose their speech?
I am sure it is easier to speak to the host and resolve any issues whilst you are actually 'there'.......not just stating easily rectifiable things in reviews.