Hi,
We accepted a booking recently. And as per usual, we asked our guest for some additional information so that we could enter him into our main business booking system. Our system requires email, phone, address to make it a confirmed booking in our property management system. We cannot put an Airbnb booking through without it. And frankly, in the past when we have asked our guests they are all understanding and happily provide some or all of the information.
With the recent booking, he is refusing to offer any information as he says this is in contradiction to the Airbnb policy for personal information. He is now asking for us to cancel his booking from our end and privide him with a FULL refund. This is not our cancellation policy (Strcit 50% policy).
I dont want to be a meany, but I dont know if I want this guest anyway now! He is being very polite, but the fact that we dont have any details on him, and he is unwilling to provide any, I am a bit dubious about his authenticity.
Does anyone know if this is in contradiction to the Airbnb policy? Asking for contact info....
Does anyone else collect some basic contact info from their guests? I know some hosts ask for a photocopy of a drivers license!
Should I give him his full refund or stick to my guns and give him what MY cancellation policy states?
Any advice guys! Thanks
Helen