Airbnb App won't show any of our saved responses

[Marty40]

Hi there,

    Recently all of the saved responses (maybe 10) that we use to respond to guests and send check in information etc. are all gone in the App.  They're showing online via computer however not in the App.  Since I am mobile more then tied to a desktop computer I use the App most of the time.  Anyone else have the same issue?  Even when creating new responses in the app and saving they don't show again to use even on the app. Thanks so much,

Marty

[Donald28]

My saved messages are still there on the app (using android OS) and the website.

On a similar issue... why can't hosts of an "experience" create saved messages? Oddly, it is not even an option for an experience host. 

[Shirley150]

Thanks Stephanie! I'm have an iPhone 6s running 13.2.3 and I just updated to Airbnb version 19.49. With this version the icon for the saved responses is missing. I hope that is an indication the tech team is working on this issue.

[Stephanie]

Hiya @Shirley150 @Donald28 @Amber406 @Chisung1 et al,

Thank you so much for sharing the details of your devices. The team were able to locate the issues and prepare a fix! This will be part of the next iOS update to the app. 

Thanks for all your help,

Stephanie

[Amber406]

Great but when is that?  Thanks 

[Marianne90]

The issue is that what looks like should be a selection of saved responses acts as a selector of the first response in the saved response list. I began to have this issue on my iPhone SE, IOS 13.31 only recently.