Airbnb charged my guest a cancellation fee

[Catherine256]

Airbnb charged my guest an $88 cancellation fee.  She needed to change the date by a week.  How do I help her to get her money back?

[Andrew90]

@Catherine256 Did they charge a cancellation fee or did they retain the booking fee from the original reservation?  Assuming its the latter the change in dates shoudl have been processed as a cancellation (AirBNB keeps the fees) but rather a changes request. 

If yo look at the community help guide See the contact Airbnb post in the Community Help Guides - https://community.airbnb.com/t5/Community-Help/Community-Help-Guides/m-p/23100#M311

Specifically the one for - Change Price, Number of Guests, Check-in/out Dates 

Eiher you or the guest coudl contact AirBNB and explain the situation (see Contact Airbnb ) and perhaps they will credit the fee for the cancelled booking.