Anyone have any views for the last few days?

[Letti0]

I am thinking it may be broken again. Does anyone else show views for November 2nd or 3rd? Another host doesn't show any either, so my guess is the bandaid they used to fix it fell off. Of course it could just be no one wants to view my listing ;D

[Inna22]

@Letti0 no views for the last few days either.

In general, I am getting bookings for spring and summer but so slow for November. My most popular property that is usually booked solid is open for two streight weeks

[Alexandra316]

@Letti0 No views, but I have had bookings, so either they're booking without looking at the listing 🙂 (scary) or it's broken again. I will assume the latter.

[Yulianna0]

No views but couple of bookings. Looks like system glitch. 

[Robin4]

@Letti0

Yeah, same thing here Letti, nothing for a few days!

What is even more worrying, I received this email overnight!

Everything is good here on my end, nothing wrong with my bank details here!

I wish to god they would stop trying to fix stuff that is not broken and start concentrating on things that are broken, heaven knows there are enough of them.

Cheers.....Rob

[Suzanne302]

@Letti0

No views for the last few days here either. Def a glitch as I've been viewing it myself!

[Shaun69]

@Letti0 Zero views since 1st Nov however I have guests staying now who confirmed they viewed on 2nd and 3rd.

[Paul1255]

@Letti0 no views on my progress section, but I had an instant book last night, so looks like people are viewing but the results are just not showing perhaps.

[Letti0]

I sent a message off to Lizzie to check into it again and I also mention @Robin4's Australia issue with payments. Hopefully they will fix this soon. I wonder what new useless feature we will get while these important ones are broken. 

[Robin4]

@Letti0  @Lizzie 

Hi ya Letti, although there has been a complete blackout on information, the payout problem appears to be with Worldpay and is currently affecting Australian hosts. It appears we have all got the same email telling us there is a problem with our banking details and to re-set our payout method.

A number of us have spoken with CX and it appears none of them have the foggiest idea what is going on and each is giving a different answer. There is a strong possibility they have instructions from above to simply bluff their way through because they each say something different but tell us it is all under control and do nothing.

I have had 4 reservations today and with each one the system tells me to update my payout preference or I will not be paid.

Maybe as a block, we Australian hosts should refuse to accept any current reservations until this issue is fixed.

Can you believe Letti there has not been a solitary word from Airbnb about this...."Sorry for the payout problems we are currently experiencing. We are working on it and will keep you informed"  would have been nice, just something to let us know they even acknowledged that there is a problem. instead of that, all we have had is.......crickets chirping!!!

I have been pretty good to Airbnb but, tonight I am re-evaluating my commitment to them. This is not the sort of treatment I am prepared to put up with from someone I deal with. I have had to deal with enough bullsh*t throught my working life to be saddled with this.

Cheers......Rob

[Robin4]

@Letti0 @Lizzie @Branka-and-Silvia0 @Paul1255

I just did a check Letti, and it appears (at least on my page) the views have not stopped, they have just slowed down a bit.....

My graph is showing views up to the 4th. I don't know what to make of that....something either works or it doesn't!

Cheers......Rob

[Branka-and-Silvia0]

same here

[Lizzie]

Hello @Letti0, @Branka-and-Silvia0, @Robin4, @Paul1255, @Shaun69, @Inna22, @Alexandra316, @Yulianna0, @Suzanne302,

Thanks so much Letti for highlighting this to me. I have now reported what you are seeing back to the tech team, so they can take a further look into this. 

I am sorry that this has happened again in such a short period of time. Last time your stats were delayed and your graph fully updated shortly after, so fingers crossed this will be the same this time. 

Robin – I am sorry to hear about the confusion with your payments. It does sound a little complicated.

I have just found out a little more, which I hope will help you. To confirm our team are aware of this  and are working on a resolution. I believe you will receive updates on this via email (which is why you have recieve the first one you shared here). 

I am sorry that you are experiencing this Robin and I am hopeful it will be back to normal shortly. If I hear any other updates, I will let you know. 

Thanks again for spotting these and I hope this information is helpful. As ever, please do keep me updated on how this is going for you. 

Lizzie

[Robin4]

@Lizzie

Well you see, this is the problem Lizzie, there is no contact!

Apart from what you have just said there has not been a solitary word officially for Airbnb.

For more than 24 hours now I am being told there is a problem with my banking details and that I need to set a new payout preference in place. 'Worldpay' is being blamed but, my last 4 hosting payments are not being processed or in the process of being processed! They are sitting there as forthcoming transactions....Airbnb have not released these 4 payments to Worldpay to process!

Airbnb are witholding our money!

At this point it is not tragic, I did set my profile up on another platform and on checking it is still there and I can activate it at any time. As of today I will contact each guests on their personal phone number (which is given for a confirmed reservation and has been noted)  all of my 29 future Airbnb reservations and send them this...

"Over the past two + years I have had a good relationship with Airbnb. Unfortunately internal problems with Airbnb have seen them stop all hosting payment not just with me but to other Australian hosts. As Airbnb are not releasing hosting payments your booking for xxxxxxxxhas been compromised.

I am sorry to have to tell you this, I always look forward to hosting my guests and I will still offer the great service I always have but obviously can't do it if I am not being paid. I suggest to you that if you wish to continue with your stay here, as a matter of urgency you cancel your reservation with Airbnb and re-book these dates with XXXXXXX. I will keep a look out for your booking and give you a special offer that will help to compensate you for some of the service fee loss that you may have! I am sorry to have to take this action but unfortunately Airbnb have created this problem and I do want to sort it out as best I can. Please attend to this now as I cannot proceed with this reservation and accept your Airbnb booking from this point"!

You can tell the tech team Lizzie that I am going to give this another 8 hours and if this situation is not fixed, I will immediately start sending this to all forthcoming bookings....no if's, no but's!

Cheers......Rob

[Lizzie]

Hello @Robin4,

Thanks for your reply and I can understand you concern, but I am sure you will definitely get your payments. This issue is something that the team are busy working on and want to get it resolved as soon as possible.

I don't know the specifics, but I think it would be logical to say that if there is an issue with any part of the process either on our side or with Worldpay then it's not appropriate to release your payment until this is resolved, as it could further slow down the process – which wouldn't be great.

By the sounds of what you have said, you have done everything that you have been prompted to do since receiving the email about this and so I know it must be very frustrating to wait on this. You are not alone in experiencing this and so I hope you will delay in sending and cancelling your bookings. 

Rest assured, I am passing your feedback on around this and will keep you updated as much as I can, but hopefully this can be resolved really quickly. 

I am sorry again about this.

Thanks,

Lizzie