Why is AirBnB attempting to force Hosts to accept less money following Guest reservation “Requested changes”? My current situation involves a Guest increasing the amount of people who’ll stay at my condo. The Guest was expecting to pay more (as per my listing, an extra charge of 20$/person/night for each guest after 4 is applicable), yet AirBnB OFFERED A PRICE REDUCTION and claimed to the Guest that I owed her a refund because of said change.
I spoke to a handful of AirBnB “dedicated case manager” and “floor supervisor” over the past month and each, after confirming that my listing was correctly set up and reading thru the message thread, deemed that a glitch was responsible for the issue. Additionally they:
(1) expressed shock and disbelief that this kind of system malfunctioning was possible;
(2) confirmed that my understanding of the billable fees/charges were correct;
(3) claimed that the anomaly would be rectified (ie: manually adjusted) to make sure I received the additional money that I was owed.
But now, nearly a month after initially reporting the issue, I receive an AirBnB “Payout of $ sent” email for the booking's inferior amount (ie: no manually adjustments were made).
Notes:
* two different Guests have requested changes to the amount of people staying at my property (in 2019), and irregularities exist in both cases. Has anyone else noticed similar issues on their listings?
* one of the AirBnB reps I spoke with initially blamed Smart Pricing (ie: price fluctuations) until he realized that I did not subscribe to Smart Pricing and that the booked price could not be modified by the Host.
I’ve used AirBnB for a few years, and have enjoyed doing so, but have noticed other irregularities related to my AirBnB bookings (in addition to the one mentioned above) which is causing me concern. Advice and/or suggestions would be appreciated