CANCELLING MY LISTING FOR A CANCELLED RESERVATION.

Gordon32 · ‎02-02-2017

I SPENT 3 HOURS GOING BACK & FORTH MY EMAIL WITH THE GUEST I CANCELED. AFTER TRYING TO EXPLAIN THAT THE ROOMS HAVE A CAPACITY FOR 2 ADULTS ONLY AND SHE HAD A PARTY OF FOUR I ACTUALLY OFFERED A FUTON FOR THE FLOOR IF SHE REALLY WANTED TO STAY WITH US FOR AN ADDITIONAL 500 PESOS. SHE TOLD ME THAT WAS TO MUCH AND NOT IN HER BUDGET. THEN SHE TOLD ME THAT SHE NO LONGER WANTED TO STAY AND WAS GOING TO STAY AT A HOUSE NEXT TO TUTU’S. I TRIED TO EXPLAIN WHAT WE HAD TO OFFER AND THAT IT WAS A VALUE TO SAY THE LEAST AND THAT IF SHE CHANGED HER MIND WE WOULD BE GLAD TO BE OF SERVICE. SHE SAID NO THANKS. AT THAT POINT I CANCELED THE RESERVATION TO OPEN THE DAYS ON MY CALENDAR FOR OTHER POSSIBLE BOOKINGS. I FEEL THAT I TRIED MY VERY BEST TO ACCOMMODATE HER. NOW YOU TELL ME THAT YOU ARE WANT TO CANCEL MY LISTING FOR DOING THE VERY BEST TO HELP A BOOKING. WHAT’S UP WITH THAT?? I WOULD BE GLAD TO SEND YOU THE DIALOGUE BETWEEN US, JUST LET ME KNOW IF YOU WANT IT.

REGARDS,
GT

Robin4 · ‎02-02-2017

@Gordon32

Well no, in actual fact you have shot yourself in the foot! You must never, never cancel a guest reservation! There are serious penalties for hosts who cancel guest booking because it throws guests plans into chaos and reflects very badly on the Airbnb platform.

This is what happens when a host cancels a guest reservation.......

Now as you are a new host @Gordon32 you can call Airbnb and explain your situation and the events surrounding this cancellation and there is a possibility that they may wave these penalties in this instance, but it is up to you to know the rules of hosting and, in general...."I didn't know" is not a legitimate excuse.

I am including the link that this rule above came from. It would be wise of you to use the 'How can we Help' link to answer any things that you may not be sure of! Just type a brief question into the search box and a series of answers to that question will appear...

https://www.airbnb.ca/help/article/368/can-i-leave-a-review-for-a-host-who-canceled-on-me

Cheers.....Rob

Cynthia-and-Chris1 · ‎02-02-2017

An FYI - typing in ALL CAPS in a big long-winded paragraph is difficult to read and comes across as YELLING.