Can we block guests from coming again?

[Donald28]

Honestly, there's some guests that I wouldn't want to stay in my airbnb again. They always say... "we'll be back when we are in the area". BUt, some people just aren't a good fit. Especially, the ones who leave bad feedback and less than 5 stars. Why would they want to come back and why would we as hosts want them back to leave us another less than great review? 

Airbnb really pushes hosts to use instant book but that feature leaves hosts with zero ability to prescreen guests. 

Is there a way to block people from instant booking? If there isn't, there should be. 

[Alexandra316]

@Donald28 Unfortunately, the only way to prevent someone from booking with you is by reporting them. See https://www.airbnb.ca/help/article/2020/how-do-i-report-a-message-or-block-someone-on-airbnb for details on how to do that.

[Donald28]

Thanks but the way this reads is that even if you block a guest from essaging you, they can still use instantbook and book your place. Does everyone else read it that way. 

"If you block someone, they won’t be able to send you messages, send you a reservation request, or accept a reservation request from you."

It sounds like I'll be leaving a lot more 3's in my reviews of the people I don't care to host again. 

[Alexandra316]

@Donald28 I think it's the way you're reading it. They can't book with you if you flag them: they are essentially "dead to you".

[Myra-Desiree0]

Yes, I agree! Instant book is a no go for me. They cancelled, we charged a fee and want it back. That diesn’t Work for me 

[Patrick2694]

This is really stupid

[Sharon807]

We had a very nice guest stay with us but he was really noisy (coughing and moving around his room all night) I couldn’t sleep. This is the only time I’ve had this issue. I don’t want to give him a bad review but I don’t want to host him again. He is a bad fit for our space. We really need a way to be able to block unsuitable guests without giving them a bad review. He could be a wonderful guest for another space!

[Patrick2694]

It's incredible they don't give us this control over our own business. Right to refuse service is essential to operating a business. I can't book to customers that cause problems, but these guests do not always deserve a negative review.

[Helen3]

What do you mean @Patrick2694 ? - of course you're in control . Why aren't you ticking the I wouldn't host again button when you review a guest. You can just do a neutral one.

and of course you can block a guest from contacting you on the platform.

[Patrick2694]

I've ticked it 3 times for this particular guest and he continues booking

[Helen3]

If you've ticked wouldn't host again and you've blocked the host on airbnb messenger as I suggested I am not sure how this is happening. Ask Airbnb to cancel penalty free @Patrick2694 

[Patrick2694]

I've ticked wouldn't host again but I haven't blocked them. The only way to block them is to report, and there's no category relevant for why I no longer want to host him.

[Jason2727]

Having to review a guest before you can block them is not quite the same; it means that your decision to block somebody has to be made public and moreover you only have a certain window to review. 

[John-and-Nancy2]

The question in the review is "Would you recommend <guest name> to other Hosts?" - not "would you want to host again".

What "host again button are you referencing? I'm not familiar with it.

[Emilie]

Hi @John-and-Nancy2, 

I just wanted to chime in and tag @Helen3 for you here so she'll get a notification of your question and can hopefully come back with more insights. 🙂

Thanks,

Emilie