Cancellation Grace Period for Hosts

[Shirley313]

Scenario: A reservation comes in, and shortly thereafter the Host discovers the guest does not meet the posted listing qualifications. Group is too large. Pets. Not immediate household only. 

Guest does not respond to Host when stating the listing not being a good fit for the group. So, Host cancels the reservation shortly thereafter. 

So, it’s all on the host. The calendar remains blocked, the cancellation rate is affected, and an automated “Host cancelled this reservation” is posted.

Does it seem reasonable to request a short grace period for a Host to cancel a reservation when it doesn’t meet the posted expectations?

[Inna22]

@Shirley313 you should be able to cancel penalty free in this case. You just need to call customer service. I know it’s not an easy task these days, but it is an option for you. You can also turn off instant book if this is a persistent problem for you.