At the end of last year I was diagnosed with bowel cancer with immediate surgery booked on the 23rd December. As this is the busiest time for airbnb, I had bookings right through the time of my surgery. I contacted the guests asap and they were really good about it and understanding, however airbnb have just now deducted $140 they debited it from my last booking. How can I get in touch with airbnb and show them my surgeons letter regarding my surgery.
I know it is difficult for people to rebook at that time of the year, but as you can see, I wasn't going to be here and couldn't look after my guests.
Regards
Deb