Cancellation - two weeks after stay!

[Jessica1087]

Hello all, I have been eagerly tracking Superhost status for months, and it seemed I'd earned it in October (never got the badge though). When I checked yesterday I saw I'd been docked for a cancellation that I had no knowledge of. When I asked AirBNB for help, they said I had cancelled the booking on 12/26.

I looked it up and sure enough the guest had stayed with me on 12/6 and I wrote him a very nice review. However, on 12/28 AirBNB refunded the payment to him (which I missed until just now).

I cannot figure this out. Is there any recourse?

[Lisa723]

AirBnB number:

United States and Canada

+1-415-800-5959 +1-855-424-7262 (toll-free)