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Cancellation

‎02-08-2018 03:34 PM
Shane119
Level 1
‎02-08-2018 03:34 PM

Cancellation

I had a guest try to book but hadn't verified her ID, so she received a cancellation. She has since verified and is trying to book but is saying it won't allow her to do so online. What can I do? Her trip is for tomorrow.

‎02-08-2018 03:34 PM
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‎02-08-2018 04:38 PM
Linda108
Level 10
‎02-08-2018 04:38 PM

@Shane119  Have her contact Air BNB.  Here is a guide for contacting them.  It will be quicker than your trying to help.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

‎02-08-2018 04:38 PM
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