@Keith12 bit hard to respond when you have not advised what the specific issue is you are not getting an answer to.
Typically if Airbnb give you an answer that you are not happy with, they stick with it. I have in the past attempted to find proper answers only to be told my message would be passed on to a team member who would respond. Well, you just know you are getting palmed off. Most corporations do this.
This forum may be able to give more guidance if you were more specific.