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Credit to a guest

‎26-05-2016 04:51 PM
Lydia2
Level 2
Mobile, AL
‎26-05-2016 04:51 PM

Credit to a guest

I need to credit a guest one night because the hvac stopped working.  He has already check out and I can't figure out a way to do that once they are no longer active guest.

‎26-05-2016 04:51 PM
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‎26-05-2016 05:28 PM
Victoria57
Level 10
Strathpeffer, United Kingdom
‎26-05-2016 05:28 PM

Hi @Lydia2 I think the best thing to do is to offer a partial refund via the Resolution Centre. Details are at https://www.airbnb.co.uk/help/article/165/how-do-i-refund-my-guest

‎26-05-2016 05:28 PM
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