Declining reservation then penalisedby Airbnb

[Julia1]

There are a number of reasons for declining reservation requests, as a live in host I have a life as well as being a host, sometimes I have an engagement e.g. for theatre in the evening, and therefore cannot check in a guest that evening, it is my home so I do not want a co-host.  I do not want to mark that date as unavailable as a guest arriving in the afternoon is fine.  If ai have a reservation request but have to decline as guest wants to arrive when I will be out I am penalised for refusing, need some way of being able to state arrival not possible between x and y hours on z date.

[Huma0]

@Letti0

That is a very logicial explanation and may well be true, but the listing now has a 93% acceptance rate and I am still getting the warning message. Again, I asked a rep about it, but they had no idea why. They just said it must be a technical error and they would look into it, but that was a while ago and I never heard back about it.

[Letti0]

@Huma0  I use to be a computer programmer in another life. I am all about logical explanations. Though my  mother wishes God had given me some common sense to go along with all my logic LOL..

[Shaun69]

@Huma0  Hi Huma, Your comments regarding insurance in UK ref key safes etc is spot on, we are insured by a big company who clearly state in their policy that if we fit that type of entry system onto our lodges it will invalidate our insurance! I have asked the reason behind this (thinking about work collection listings) and their logic does make sense in a way. They told me in the event of a claim how could i prove that the lodge was secure when any number of people could conceivably gained access through devious means!!!!! Not sure i agree with this argument but i am not a lawyer and i am quite happy with the policy i have in place so why rock the boat!!!!

Regards Shaun