I had a guest instant book for a checkin today. We have a st...
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I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
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I noticed because my condo has been occupied for so long it has disappeared from being seen in the ads. So how do I promote the condo to be rented after their time is over?
Thanks for any feedback?
Raquel
Airbnb likes when your place is having many check in / check outs. Getting back in the game is always a bit hard,however, 3 months should not be something that will terribly degrade your search ranking. These are my tips:
1. There is possibility that many other places suddenly became free meaning that there is a lot more competition
2. Place some lower prices for first one or two reservations. Once check-ins have occured, get your price back up
3. Refreshing your add with some new content also helps
4. Airbnb will promote you automatically if it sees that you are empty for awhile to help you get back on track
Hope this helps.
Hrvoje
@Raquel53 I took a look at your listing to see if I could help. I notice you have a very long and detailed response to your guest that doesn't make sense given the shortness of the guest review. This type of public response can be a red flag to many potential guests. Also, if you only rent on a monthly basis, why do you have a monthly discount?
If you go in to your listing and make some minor changes such as adding a photo, changing the description by a few words or upping the price a dollar or two, that sometimes seems to bump it back up in the listing search.
Never respond to guest reviews with explanations of how the guest is wrong. That is a red flag for other guests. Your response should always be apologetic, communicative and friendly.
Make sure that you are responding to the PUBLIC part of the guest's review. Responding publicly to private comments just makes you look bad.
So Jasmine gave 3.5 stars and mentioned you allowed her pet.
You could have said (publically) "I am always happy to allow well behaved pets with responsible owners. I'm sorry if there were any issues that caused this guest to give my listing less than 5 stars. Had I known about them, I would have tried to resolve them during her stay. Perhaps the guest would have been happier in a full-service hotel."
Or, my preferred option in this case, leave no comment.