Editing a review written in error

[Darren9]

A guest has been in touch after reading a review I wrote on them. I mentioned that they overstayed the check-out time and this caused problems for the cleaner. At the time I'd forgotten that I'd offered them a late check-out, so my review is unfair. How do I amend or remove the review?

[Robin4]

@Darren9...Unfortunately for you Darren, you can't! When you write and post a review you get 48 hours to edit it....or until the guests review is received by Airbnb. Once both reviews have been received, they are posted on each others page simultaneously and that's it....no further opportunity to alter either review exists

It is this way Darren so that reviews cannot be manipulated and when someone reads an Airbnb review they can have confidence that the review is accurate of both hosts and guests views. The only way you can have a review altered is you have used defamatory language or contravened Airbnbs review guidelines.

If this has only just happen you do have the opportunity to respond to your guests review and you can leave a response to say that ..."certain details of my review of you were inaccurate and a statement I made about late departure was in fact not correct, and I am sorry for that. A slip of my memory"

Now that will be posted on your page directly under the guests review but will not appear on their page.

Gee Darren, reviews are really important, and you want to make sure what you are writing is accurate because what you state here will stay on your review page forever more. You may have made an angry guest here!

Cheers....Rob

[Helga0]

You may be able to get the review removed, if you contact airbnb. Only the person, who wrote the rrview, can ask for it. Not surr, that they will edit it, maybe just remove all of it. 

I'd argument: It was an eeror, unfair and may make further bookings more difficult. 

Airbnb should be interested that the guest can spend more money easily 😉

[Darren9]

I've made that request.

This is clearly non-contentious (it's my own review and the guest's review was positive). There's no gaming of the system - no personal advantage to be gained. I'm just keen to make sure the guest doesn't suffer because of a mistake I've made.

[Darren9]

Airbnb recognised the situation and while they couldn't offer the chance to edit the review (understandable as that's open to abuse) they did agree to remove it.

[Robin4]

@Helga0......... I have personally had this conversation with Airbnb help, Helga.

As you would know here are the rules surrounding the editing of reviews.

I have been told by Airbnb staff that ommisions or errors are not grounds for having a review removed or altered. Airbnb will remove reviews if the following applies...

• Advertising or other commercial content, company logos, links, or company names
• Spam, unwanted contact, or content that is shared repeatedly in a disruptive manner
• Content that endorses or promotes illegal or harmful activity, or that is profane, vulgar, obscene, threatening, or harassing
• Content that is discriminatory (review our Non-Discrimination Policy for more information)
• Attempts to impersonate another person, account, or entity, including a representative of Airbnb
• Content that is illegal or that violates another person’s or entity’s rights, including intellectual property rights and privacy rights
• Content that refers to the details of an Airbnb investigation
• Content that is sufficient to identify a listing’s location or other content that may pose a personal safety risk to an Airbnb community member

Airbnb will not remove or change a review because something was left out or something was not remebered. As I said above I have been through this exercise with them and have not heard of anyone who has been able to modify a review as a result of a guest or host complaint!

All that Airbnb will allow you to do is make a statement about a review you may have made, which will appear with the review but that is the extent of it.

We must all understand there are many thousands of reviews written every day! If the ability existing to have another crack at every review that was written the system would be in total chaos.....That is just the way it is

Cheers.....Rob

[Helga0]

Hi @Robin4,

I have no doubt, that that was exactly the answer you got 😉

nevertheless, I have had a review removed, after the guest accepted removal. On different forums, I have read about other cases. It's harder, if the other party asks for it, it's less difficult, if the original writer asks for it. In this case, there is an erronous statement about tge guest. He did not overstay, he was granted a later checkout. the host could even plead, that the review is not within the review terms, as what she wrote, did not happen.