Experience with guest

[Margaux33]

air bnb shaundra just ripped me off for 600$ im in canada have a great airbnb really busy ...there was a dispute after 5 days of hosting a guest ..without complaint ...the guests were two men booked without any verifacation thru a third party i wanted the door between us locked ..air bnb demanded i unlock it and give the men unlimited accsess to the kitchen ..the guest left and air bnb shaundra refused to pay me for the 5 days they stayed ...im moving over to vrbo shaundra cancelled the guests without my say so so that i cant dispute it ..horrible business

**[Title Updated]

[Monica4]

@Margaux33  You should not list it as an entire house if the guest has to share with you. I think that is the problem. Most guests will not read all of the description. They glance at "entire house" and assume that they will have the place to themselves and a house always has a kitchen.