Extend an existing reservation

Vinko5
Level 1
Surfers Paradise, Australia

Extend an existing reservation

Hi all. I want to change an existing reservation. The guest has requested to stay an extra night (in writing via the Airbnb app). However I can't change it myself on the app as an error keeps appearing. I had to call Airbnb to organize it and they are calling the guest to confirm she wants to stay. 

 

Is there any way I can extend the reservation myself?

 

The nightly rate is $105 however the total payout was $89, which seems like a very high service fee for 1 night.

3 Replies 3
Andrea-and-Francis0
Level 10
Mississauga, Canada

I have had to call customer service as well to extend a reservation, they will help you!

Roberta2
Level 10
London, United Kingdom

@Vinko5 

Youc an ask the guest to go to the app ->My trips-> click on your reservation-> change or cancel-> change the end date.

Make sure the date is open in your calendar.

You will receive a pop up on your phone to accept the change (it should charge the guest acordingly) 

Donna519
Level 4
Bali, Indonesia

Agreed with Roberta2 - you cannot extend a reservation as a host, you need to kindly ask your guest to do so and you then accept the change.

Happy Hosting