Family collection

[George32]

To join the family collection you need reviews by families.

Many guests will not id their children as such, you cannot change adults to children once a reservation is made.

Airbnb support response was as follows:

MARCH 3, 2019

Airbnb Support11:22 AM

Hi George,

Thank you for your patience.

It is not possible to change anything now, number of adults and kids has to be done before guest makes a reservation.

Really sorry about this but you will need to check with every future guest before confirming a reservation if they have kids or not.

Goran

George11:23 AM

Wow that's really bad

Airbnb Support11:24 AM

I know, I wish I can change it for you but I really can't.

George11:24 AM

What happens with instantbook then? I have no control over this. Many of my guests are instant book.

Airbnb Support11:25 AM

Change it to request to book for everyone, the best solution here.

George11:25 AM

But that according to Airbnb will reduce my chances of booking.

Airbnb Support11:26 AM

Well, that depends, you are a Superhost with great reviews so I don't it will impact you.

George11:27 AM

Thanks for your comments but this is not verry helpful.

Airbnb Support11:27 AM

We’re always working to improve the Airbnb experience, so we’d love to hear what’s working and how we can do better. For more information: https://www.airbnb.com/help/feedback

[Dean70]

It is very possible and quite easy to change AirBnB. You simply refuse to take the steps needed, and then just "say your sorry" when what your really saying is, screw you the host we are hear for the guest, the one paying.

I am and have experienced this since the inception of your collection. I'm dealing with it for the 100th time,

Dont tell us you love feedback, your always striving to do better. Your not, you have had countless feedback on this serious issue, again you choose to ignore the host.

I expect this to be ignored as usual, because you have nothing to gain.

But please dont treat us like we were born yesterday, by stating theirs  nothing you can do.  

#shameful

[Ian-And-Anne-Marie0]

@George32 

Taking AirBnb advice as gospel "It is not possible to change anything now, number of adults and kids has to be done before guest makes a reservation"... then the 2 families who used IB and booked with me listing only '1 Guest' yet stating 4 Adults and 4 children in their contact, should all be turned away on arrival apart from the 1 adult !

I think AirBnb have their advice wrong - and get real - otherwise the consequencies could be exponential.

Since AirBnb seem to 'bend over backwards' for Guests' requirements, is it possible to encourage your guests to enquire with AirBnb to make a change? If you inform your guests that theres an error in their booking and this needs to be changed so that the allocation of guests on the booking actually matches those guests arriving. This needs to be done by them unfortunately, by contacting CS. (Sorry ! ).