Hosting

My guests arrived 3 days ago for a stay of 20 nights. They have just told me that they will probably only stay for 16 nights now.I am happy to provide them with a refund for the nights they no longer plan to stay but I don't know what to advise them about... Latest reply by Elizabeth106

I need to credit a guest one night because the hvac stopped working. He has already check out and I can't figure out a way to do that once they are no longer active guest. Latest reply by Victoria57

rying to contact AIRBNB regarding " Host Protection Insurance program" Can anyone help??ThanksMichael Latest reply by Robin4

I got an $800 credit when trying to book a place with a group of friends who were traveling for a wedding. The host cancelled on us three days beforehand, and airbnb support was very helpful in offering this $800 credit to help find another place with sho... Latest reply by Tracy0

helloi am trying list a new listing , after finish fill up all details , at the end before list will have a step need us to verify by call or via SMS . have try 2 days include today on my account also did not recived any verification code .please verify m...

Thanks everyone for coming along. Rain, hail or storms couldn't keep our eager and friendly hosts away from our Airbnb Meetup in South Perth on 21st May. We had a great turnout despite the weather. It was a chance to see familiar faces (hi Chris and Jan...

Has anyone encountered this. Who do I contact. Airbnb will not acknowledge the fact that someone rented my house for 4 people and between 40/50 people were there.. ..Help Latest reply by Donna15

My computer email shows I have a message from airbnb but no body of the message comes up. This only happens on computers, not my phone. Any ideas why I am not getting the body of the messsgae? Subject line and time sent both appear in header. Thanks Latest reply by Christina54

Guests were supposed to check in 3 hours ago. Haven't heard from the guests for 6 hours. I had to send 4 separate emails asking when they planned to check in. They finally responded saying they would arrive around 6:30 pm. It's now after 9:30 pm and I hav... Latest reply by Raquel13

Hey all, I just wanted to post a question (I know it's been posted before but I didn't see a response that would help exactly). I've been hosting for a few months now and have had good experiences. But my last 4 guests have all arrived much later than the... Latest reply by Amaris0