Hosting

What does this mean? I'm trying to calculate how to issue a full refund.

We love Instant Book, and we love hosting people from different walks of life, however, from our hosting experience and my wife's past personal experience, there is a nationality that we prefer not to accept as guests due to their personal habits. It is n... Latest reply by Lizzie

I've been hosting since about Dec and I make a very determined effort to respond to queries asap,usually within 30 minutes. On average, I get about 3 queries a week.Recently I went overseas and as a result, I responded late to one query. My response ratin... Latest reply by Kerry-Phil0

Hi,The professional airbnb photographer took photos of our apartment on 15 March 2016 and told me he would send them to airbnb within 24 hours, afterwhich it would take 7 -10 days. I still have not seen any photos. Is anyone else experiencing this delay o...

My guest left on Wednesday, 3 days ago, and I did't get an email about writing a review. How do I ago about writing one and vs versa?

A guest had to cancel her visit on the day of arrival. As a goodwill geesture, I changed my Strict penalty to Flexible - and reduced 4 nights to the 1 obligatory night - to avoid her having to pay the full amount. I advised her to cancel the one night if...

I guest who is new to airbnb and quite old has made a booking by mistake. I am happy for him to cancel but he say that airbnb say he will have to pay £150 cancellation fee. this can;t be write. What can he do. Can I help him? Latest reply by Dede0

Hi,I just recieved an enquiry from someone in Australia asking if they could book for next year for 12 people when I clearly state I can sleep 9 max. The weird thing is the language used and also that the message was repeated over 100 times.....so when i... Latest reply by Helen3

Hello Comunity,it might have been raised already but the new hosting dashboard is giving me quite an headache. The reservation seems sorted by day of the week instead of by date so it got all messed between arrival and departure.Let me explain with an exa... Latest reply by Lizzie

Hi, I had a guest end of March (Fabiola) and I didnt receive the email asking to give her a review. I asked her and she also didnt receive.Can you fix this?Because we have the super host evaluation and her review will hopefully help me to keep my super ho...