@Maree6 sorry you have had a hard time recently. Most of your guests seem to be very happy judging by your reviews. I wonder though why the ones who complain seem to do so about the temperature. It sounds from most of your reviews that you are adequately heating it in winter. If, however, you do advertise the cottage as having air con and it doesn't, that would be cause for a valid complaint. Otherwise, I don't know what the negative guests are on about. Some people just like to complain unfortunately.
Temperature can be a tricky issue. I know that, having an big old Victorian house in London, it can be a challenge in the winter when you have guests who expect hotel style heating systems in their rooms. I've even had a guest who got angry because the heating was not on in the middle of summer, because he had decided to take a run in the pouring rain and couldn't be bothered to have a hot shower or put on dry clothes. I gave him a portable heater to keep him happy as I was not about to heat the whole house and then upset other guests. He spent the whole of his stay in a vest top and boxer shorts with the windows open!
