I have a 10 roomed house 5 bedrooms.
In August last year a family of 7 adults booked it for a week. On the day of arrival one of the party called me and said they wouldn't be ale to come as the grandmother had to go to hospital.
ispoke with Airbnb and confirmed that I have a strict cancellation policy , due to the size of the house, and cancelling on the day,They agreed and paid me £1,500
AT Christmas time I didn't get paid for my Christmas booking .When I asked why they informed me it was due to them giving the family in August their full amount of money back ? After agreeing to pay me for the booking .
i asked for them to provide me with proof i.e. The letter from the hospital etc, they refused on the grounds that it was confidential.
i have just had people staying for the weekend January,and wondered why after 2 weeks I haven't been paid for that,and now they say they are taking £198 approx due to the August refund.
i getall these different people in Airbnb saying how sorry they are but doing nothing about the fact that I have costs and can't understand no one has actually contacted me , they just helped themselves to the money due to me.
Any suggestions howi can at least get a fair percentage of my money.
the running costs of my house are huge.
I have a strict cancellation policy with Homeaway and if guests cancel before 60 days they get 1/2 their money back otherwise it's entirely at my discretion, as they wouldn't get any money back.
In certain circumstances i would refund, and defiantly would if I managed to rebook the house.
i am really angry will not be going to deal with them in the future it's too risky, as you have no guarantee of being treated fairly , or getting your payments.
val Gair.