Guest Reviews

[Md-Mizanur0]

Some time the guest are very sensative. They are paying for budget category pricing but they are expecting five star hotel service. This is not fare to the host and they put bad review about service. This make even worse. The guest should unnderstand. Airbnd should educate them and build more public awareness.

[Robin4]

@Md-Mizanur0 

Unfortunately this is something that we as hosts have to face....the entitled guest. Some are never going to feel they have got good value for money, and unfortunately Airbnb are our worst ally here. They keep on telling us to charge less and less for our properties  while telling the guest to expect more and more from those same properties.

We will never get any help from Airbnb on this.

We all have furnishings and accessories, food in the fridge and a pantry stocked with foodstuffs.....a linen press with sheets and towels, a wardrobe full of our clothers and underwear.

That doesn't mean that, although the guest has booked it, they are entitled to it!

In my listing cottage I have a library of books, part of which has a wine rack with around 80 bottles of wine. I have this there with lots of photos and momentos to encourage a homely atmosphere. 

I had a guest recently who on enetering was not the slightest bit interested in listening to me explain the cottage and its facilities. He just waltzed straight over to the wine rack and proceeded to remove a bottle and was about to uncork it! I quickly took the bottle from him and explained that the books, the ornaments, the wine did not form part of the listed consumable amenities. 

He looked quite taken aback, as much as to say...."well if it's here don't I get the use of it"!

I charge $100 per night and I do supply a lot in that amount for guests to consume, but this idiot would have plowed his way through my 80 bottles of wine thinking the whole lot was 'on the house' for his personal benefit, all in that $100 pr night!

@Md-Mizanur0  Guests are going to tax us mate, you would swear some of them leave any sort of brain power home when they decide to travel, there is a percentage of them who do seem to expect everything for nothing. Fortunately they are few and far between and by living on the property I do seem to be able to keep one step ahead of most of them.

Airbnb will not educate them to be better more understanding guests, in fact the oposite,  Airbnb will encourage them to be picky and to find fault with what you do to warn others!

We just have to accept that and get back to hosting all those good guests that come along as well.

Cheers.......Rob 

[Helen350]

@Robin4 You got 80 bottles of wine?!!! - Must be an Adelaide/SA thing.... My ex-hubby legged it, leaving 80 bottles of wine, - and he was from Adelaide! 😄

[Robin4]

@Helen350 

I actually have just under 500 bottles at the moment in a few different areas around the house.

Most of it in my mancave.....This is the good rack, 110 bottles in this one....

And here is the 'quaffing' rack......about 200 there!

Then there is another 50 odd behind the door......

Then there is the rack in the cottage that is mainly nondescript wine, some of it is ok but most is not much better than cask/cooking quality. As I said it is there for atmosphere.

And my really good selection of thirty bottles like this one  I keep in a wine fridge at a constant 15c temperature year round.....

So Helen we are never short of a bit of wine here, and many nights guests will join me....

but I do resent them just thinking they can help themselves!

Cheers......Rob

[Helen350]

LOL!

I don't know what to say now @Robin4 ! - And I've just drunk the penultimate bottle of ex-hubby's stash after making those 80 bottles last 7+ years! Thought I found a treasure in a 2003 Chianti, but a 1993 SHIRAZ????? Shiraz= my favourite! - Better avert my gaze before I become dissatified with my lot!

[Robin4]

@Helen350 

I don't know that it's an 'Adelaide thing' Helen......and I am certainly not going to get involved in 'leggin it'...Ade and I are in our 52nd year together, our 50th in marraige. But I do enjoy having a few bottles around. The fortunate thing about being involved in the wine auctions is it allows me to come across some nice reds at a good price and the really good ones I do look after very well because they are definitely an asset. As a sideline you can do well out of good wine, if you are patient!

That 93 St Hallett Old block I paid $15.00 for as one of 6 in an auction, back in 2006.....According to the Dan Murphy archive wine site, they currently are out of stock of it, but if they did have it, in undamaged and well cellared condition, it would currently be worth $246.00 a bottle. Danno's  are currently selling 2008's at $140.00 pr bottle........

I drank 2 out of that half a dozen, which means the remaining 4 are currently valued at $1,000.00. Not bad considering I paid less than $100 for the 6 of them initially. 

Those particular 4 bottles I won't drink now, they are starting to get a bit of serious value attached to them. They will keep on going up in value, and being well cared for should have a shelf life of about 50-70 years.

These are starting to do ok in value now, although I think the Burgundy is starting to run out of legs, and as you can see from the level in the neck of the Burgundy, the 'angles' have definitely taken their share!!  But 'The LLoyd'  I have big expectations for in a few years.

 

So, it is not just an enjoyment thing Helen, with each purchase I make now I intend to drink a few and pass a few on so that the end result is........ I get to have a reasonable cellar of good wine and it doesn't cost me anything. What I sell pays for the rest!

Cheers......Rob

[Helen350]

@Robin4 TOO  LATE,I'VE DRUNK IT! (bar 1) My budget rooms won't pay for a new cellar!- Hubby was a Chinese Australian, I've just whiled away a few hours reading hosts' musings on Chinese guests. Fascinating! .... Over & out!

[Ann686]

(I just had a guest whine for an early checkin; I didn't have time to rescue all of my food, so he gobbled everything that wasn't nailed down!)

[Ann686]

I'm kind of shocked that he didn't clean you out anyway.

[Stephanie]

I wonder if I can find a reason for the boss to send me over to your listing @Robin4 ... I count just under 500 here.

[Robin4]

@Stephanie 

Yeah your maths is ok but you can't put a figure on enjoyment Steph.

The reason I love it is, I get this satisfaction of value!

But having said that, being an inherent cheapskate I struggle when a wine gets beyond $60 per bottle. I regard that as about $10 per glass, and when you are out at a restaurant you expect that because it is part of the overall experience. But when I am home and it gets to that figure I am analysing it .....was it worthwhile, was each sip worth that amount of money?

Many of these bottles tip over that $60 mark in value, but I didn't pay that for them so I just enjoy drinking and sharing them.....and feeling I have got great value for money!! 

The amazing thing about Airbnb guests though Steph, apart from that idiot I described above, none of them take advantage of me, they always like to contribute. Some nights we have maybe gone through a couple of nice bottles and yet there on the cottage benchtop next morning when they have left will sit a worthy replacement for me.

Cheers......Rob 

[Md-Mizanur0]

Thanks for sharing.

[Ann72]

@Md-Mizanur0  Dude, you put up 96 hotel rooms and quite a few reviews said they are DIRTY.  The reviewers were very clear they were NOT expecting a 5-star hotel.  But they were expecting the accommodations to be clean.  If you don't step up your game, Airbnb will probably shut you down.

[Md-Mizanur0]

Ok I understand what i need to do. Thank you.

[Helen350]

@Md-Mizanur0 I notice you describe your rooms as a "boutique hotel." That might lead guests to expect too much; something extra special, cute, exotic, niche market...... To me "budget hotel" & "boutique hotel" are very different things! - So I recommend you remove the word "boutique." - And keep the rooms scrupulously clean of course!