Guest broke garbage dispenser under the sink

[Michelle74]

asked guests about what happend they said they didn't use it. we're pretty sure it was in working condition before they checked in, what should we do in this kinda situation? should we consult Airbnb and get some refund from their deposit? Thanks!

[Dave-and-Deb0]

Hi @Michelle74,

I think in this case, you will need to chalk it up as the cost of doing business.  "We're pretty sure it was in working condition before they checked in" does not lead me to believe you know with 100% certainty that these guests broke it.  

I would just let it go and move on especially since they denied it and you can't prove it.

[Michelle74]

thanks Dave&Deb. your suggestion makes sense.