Guest feedback - snoaring

[Darcia0]

I need some advice from other hosts.

I rent out an extra room in my house, which that means I am at home when I have guests.

We recently had guests and one of the guests snoared really loud. So loud we had to sleep with earplugs and still heard the snoaring. So we slept bad, lying awake all night and we would not like other hosts to have the same issue.

My question is: how to give fedback to the guest about this, or should I not menion it?

The guest was very friendly, no other issues. Just loud during the night...

When our own night rest is disturbed, I cannot gice an all positive feedback.

Maybe the guest would better book an entire home instead of just a room.

What are your views on this?

[Linda108]

As you probably know, snoring is not something the guest can control.  If the guest is good is all other ways perhaps your review can be positive and allude to the disturbance like this, "Guest is better served in either a non-shared space or a private bedroom away from other sleepers."  Also, send a private message to the guest regarding the disruption of sleep due to the snoring.

[Elaine-and-Duane0]

Your guest may have an undiagnosed or untreated medical issue. You might bring it up in a kind and concerned way. Meanwhile ask him if you could rubber band a tennis ball onto back of tee shirt to discourage sleeping on his back. Often sleeping on ones back increases the obstruction that creates the snoring noise. Certainly this issue is a lot more complex but your guest may appreciate the heads up. Sweet dreams

[Louise15]

"This guest was lovely, but may be suffering from sleep apnea since we heard him throughout the night. He is a good fit for Airbnb, but we recommend him for 'entire home' rentals only. He was perfect in every other way." 

[Maya17]

I would not mention it at all! Imagine a review on your profile saying that your bodily functions smell to high heaven and you would be better suited to an entire home, not shared accommodation. In my eyes it's the same, equally embarrassing and totally not called for, especially if he was a good guest. Just let the next ones discover his prestigious abilities for themselves and chuckle about it. No harm done 🙂

[Zandra0]

I'm shocked that people think it's ok to mention snoring and sleep apnea in a public review on someone's profile! Suck it up, laugh about it and leave it at that. This is something that should never go in a public review. This is like me saying : my guests had sex twice during their stay; they would be better suited to their own apartment. Just wrong, don't do it !!

[Mike77]

@Zandra0

I think it is fine to put that in the review.  Now the next host knows what they are in for.

If you don't want a freight train sleeping in the next room it's good to know ahead of time.

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

"Coming soon to a bookstore near you: The Quotable Host by Mike" -- @Sandra
"Guests neither scare nor intrigue me--and I'm ALL about the money!" -- @C C

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[Eileen4]

@Sandra126  and @Zandra0 It's not just the hosts who may be affected in some Airbnbs. Many places I've stayed in rent out multiple bedrooms or suites. If a loud snorer is keeping your other guests awake, you may get bad reviews and that can mean lost income. Saying a guest is "restless throughout the night" gets across the fact that there was a problem without being too mean-spirited. This is a business after all, and if I owned an Airbnb with mulitple rooms, I'd definitely want to know. Airbnb isn't for every person--hotels with better soundproofing would probably be a better option for this guest. There's no shortage of people who want to use Airbnb.

[Sandra126]

It is not ok at all.

[Mike77]

@Sandra126

What is the "it" you are saying is not ok?

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

"Coming soon to a bookstore near you: The Quotable Host by Mike" -- @Sandra
"Guests neither scare nor intrigue me--and I'm ALL about the money!" -- @C C

==============================
Here are your AirBnB phone numbers.
==============================
Argentina: +54 11 53 52 78 88
Australia: +61 2 8520 3333
Austria / Österreich: +43 72 08 83 800
Brazil / Brasil: +55 21 3958-5800
Canada: +1-855-424-7262 / 1-855-4-AIRBNB (toll-free)
Chile: +56 229380777
China / Zhongguo - 中國 / 中国: +86 10 5904 5310 or 400 890 0309 (shared-cost)
Denmark / Danmark: +45 89 88 20 00
France: +33 1 84 88 40 00
Germany / Deutschland: +49 30 30 80 83 80
Greece / ελλάδα: +30 211 1989888
Hong Kong / Xianggang - 香港: +852 5808 8888
Ireland: +353 1 697 1831
Israel / Yisrael: +972 3 939 9977
Italy / Italia: +39 06 99366533
Japan / Nippon - 日本: +81 3 4580 0999 or +81 800 100 1008 (toll-free)
Mexico / Méjico: +52 55 41 70 43 33
Netherlands / Nederland: +31 20 52 22 333
New Zealand / Aotearoa: +64 4 4880 888
Norway / Norge: +47 21 61 16 88
Peru: +51 1 7089777
Poland / Polska: +48 22 30 72 000
Portugal: +351 30 880 3888
Puerto Rico: +1 787 919-0880
Russia / Rossiya - Россия: +7 4954658090 or 88003017104 (toll-free)
South Korea / Hanguk - 한국: +82 2 6022 2499 or +82 808 220 230 (toll-free)
Spain / España: +34 91 123 45 67
Sweden / Sverige: +46 844 68 12 34
Switzerland / Schweiz / Suisse: +41 43 50 84 900
United Kingdom: +44 203 318 1111
United States (USA) / Estados Unidos de América (EEUU): +1-415-800-5959 (local San Francisco number) or +1-855-424-7262 / 1-855-4-AIRBNB (toll-free)

[Sandra126]

To clarify (sorry @Mike77😞 It is not ok to say that guests snore.

Some things are not mentioned. Bodily functions is definitely one of those.

Hej Umea! Snark snark! (That is Swedish for ''snore'', Mike...)

[Mike77]

@Sandra126

Is that a cultural thing?  I tell Janet when she snore, she tells me when I snore.

If I read that a guest snores, it would not make a difference to me, as the treehouse is far away from the main house, I would not hear them.  But I would want to know if the guest was going to stay in the room next to me.  That is just something I would want to know.

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

"Coming soon to a bookstore near you: The Quotable Host by Mike" -- @Sandra
"Guests neither scare nor intrigue me--and I'm ALL about the money!" -- @C C

==============================
Here are your AirBnB phone numbers.
==============================
Argentina: +54 11 53 52 78 88
Australia: +61 2 8520 3333
Austria / Österreich: +43 72 08 83 800
Brazil / Brasil: +55 21 3958-5800
Canada: +1-855-424-7262 / 1-855-4-AIRBNB (toll-free)
Chile: +56 229380777
China / Zhongguo - 中國 / 中国: +86 10 5904 5310 or 400 890 0309 (shared-cost)
Denmark / Danmark: +45 89 88 20 00
France: +33 1 84 88 40 00
Germany / Deutschland: +49 30 30 80 83 80
Greece / ελλάδα: +30 211 1989888
Hong Kong / Xianggang - 香港: +852 5808 8888
Ireland: +353 1 697 1831
Israel / Yisrael: +972 3 939 9977
Italy / Italia: +39 06 99366533
Japan / Nippon - 日本: +81 3 4580 0999 or +81 800 100 1008 (toll-free)
Mexico / Méjico: +52 55 41 70 43 33
Netherlands / Nederland: +31 20 52 22 333
New Zealand / Aotearoa: +64 4 4880 888
Norway / Norge: +47 21 61 16 88
Peru: +51 1 7089777
Poland / Polska: +48 22 30 72 000
Portugal: +351 30 880 3888
Puerto Rico: +1 787 919-0880
Russia / Rossiya - Россия: +7 4954658090 or 88003017104 (toll-free)
South Korea / Hanguk - 한국: +82 2 6022 2499 or +82 808 220 230 (toll-free)
Spain / España: +34 91 123 45 67
Sweden / Sverige: +46 844 68 12 34
Switzerland / Schweiz / Suisse: +41 43 50 84 900
United Kingdom: +44 203 318 1111
United States (USA) / Estados Unidos de América (EEUU): +1-415-800-5959 (local San Francisco number) or +1-855-424-7262 / 1-855-4-AIRBNB (toll-free)

[Sandra126]

@Mike77, What if they only snored now because they had a cold, or had a couple of drinks? Anyway, it will be unlikely that the guest would use their profile again if it mentioned very personal things like that. So Airbnb would lose a profile. And not every house is weak walled. If you were in my guestroom at home (not for rent, just for me) you could do anything you liked, holler and yelp and I would not hear a single thing. Snoring welcome!

I think getting the occasional snorer is a thing hosts have to accept. It will not be the first or the last. Some guests are loud, some are not. Do you want to be a host? Then deal with it. Increase the textiles for sould muffling. Rugs, curtains, anything. Glue eggcartons to the walls, attractive AND sound effective.

[Mike77]

@Sandra126

Attention all Hosts!

Sandra wants your snorers!  She likes grunters also!  Yelping ok too!  She wants them all!

🙂

You don't get mine, I make them pay extra, so I like them also.

🙂

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

"Coming soon to a bookstore near you: The Quotable Host by Mike" -- @Sandra
"Guests neither scare nor intrigue me--and I'm ALL about the money!" -- @C C

==============================
Here are your AirBnB phone numbers.
==============================
Argentina: +54 11 53 52 78 88
Australia: +61 2 8520 3333
Austria / Österreich: +43 72 08 83 800
Brazil / Brasil: +55 21 3958-5800
Canada: +1-855-424-7262 / 1-855-4-AIRBNB (toll-free)
Chile: +56 229380777
China / Zhongguo - 中國 / 中国: +86 10 5904 5310 or 400 890 0309 (shared-cost)
Denmark / Danmark: +45 89 88 20 00
France: +33 1 84 88 40 00
Germany / Deutschland: +49 30 30 80 83 80
Greece / ελλάδα: +30 211 1989888
Hong Kong / Xianggang - 香港: +852 5808 8888
Ireland: +353 1 697 1831
Israel / Yisrael: +972 3 939 9977
Italy / Italia: +39 06 99366533
Japan / Nippon - 日本: +81 3 4580 0999 or +81 800 100 1008 (toll-free)
Mexico / Méjico: +52 55 41 70 43 33
Netherlands / Nederland: +31 20 52 22 333
New Zealand / Aotearoa: +64 4 4880 888
Norway / Norge: +47 21 61 16 88
Peru: +51 1 7089777
Poland / Polska: +48 22 30 72 000
Portugal: +351 30 880 3888
Puerto Rico: +1 787 919-0880
Russia / Rossiya - Россия: +7 4954658090 or 88003017104 (toll-free)
South Korea / Hanguk - 한국: +82 2 6022 2499 or +82 808 220 230 (toll-free)
Spain / España: +34 91 123 45 67
Sweden / Sverige: +46 844 68 12 34
Switzerland / Schweiz / Suisse: +41 43 50 84 900
United Kingdom: +44 203 318 1111
United States (USA) / Estados Unidos de América (EEUU): +1-415-800-5959 (local San Francisco number) or +1-855-424-7262 / 1-855-4-AIRBNB (toll-free)

[Linda108]

Oh Dear Darcia!  What an interesting thread of comments you have triggered.  I must say I am torn between the two different perspectives:  Hosts should respect guest privacy and grin and bear it if you get a loud snorer.  Or, hosts should warn other hosts of this potential disruption to their sleep. 

I seriously doubt the guest is unaware that he snores but may not realize the impact in the context of shared housing experience.  I have sent guests a private message regarding how they might be a better guest and received positive responses from the guest.

We all know how to use generic or neutral language in a review to alert other hosts without being blantantly negative.  I think what I originally suggested might work.  However, if these guests use Air BNB alot, then the review will ultimately recede as more reviews are written.