@Charles539
Charles, guests are always great and say wonderful things until you antagonise them.
If they had any intention of honouring the pet fee charge they would have accepted it as soon as you put it too them. You have an extensive section covering pet charges and conditions in your house rules, so the guests would have been aware of it!
I am not saying they are right Charles, but from their point of view any lovely aspects of the stay have been trumped by this demand for additional money.
You can rest assured a poor review will come your way because they will see this as their way of getting back at you for having the 'terrible nerve' of asking for what you rightfully deserve!
Airbnb have content guidelines and they do not get involved with a guests perception. They will not remove a guest review simply because you don't like it! They will only remove it if it is slanderous or demonstrably untrue.
There are times when you need to look at the bigger picture Charles, what is going to be best for your hosting. You have mentioned this to the guest and they have chosen to ignore it, so that tells you where you stand in this situation.
Their review of you now is going to be, at best, very defensive, they will not say the unfettered complimentary things about you they would have before this dog charge thing came up.
So, the ball is in your court now.
If this was me I would keep my review of this guest very short and generic. I would say..... "Communication was acceptable and we hope they enjoyed their stay, although a bit more adherance to our house rules would have been appreciated. I would accept them as guests again but would ask them to be a bit more considerate next time"!
That way Charles you are not going to have to backtrack on anything you have said when the guest review comes. Also they will not be able to have something like that removed because you have not accused them of being anything other than...inconsiderate.
Remember Charles, people will judge you be the way you handle yourself in the review process.....what is said will say as much about you as it says about the guest.....At all times be diplomatic, and if you have anything of a slighly caustic nature keep it in the message stream or in the private feedback where it won't be seen by the public in general.
Cheers.....Rob