Guest made a reservation for four days and left after two days

[Barbara234]

Two guests booked our studio for four days and left after two because Dubrovnik is "too turistic"  for them.

After that guest demands from me to give them back the money for two days that they didn´t stayed.

She saw that my cancellation is flexible, does that mean that I have to refund them money for two days?

[Kip0]

Barbara - my reading of the policy (see link below) is that the guest needs to go in and cancel the reservation and that the system will then refund any nights not stayed that are more than 24 hours out from the cancellation.

So probably they'd only get one night refund.

But I would inform them of the link and let them know the policy must be followed as you held those nights for them based on their reservation.  I would point out that your policy is already very favorable to guests and you appreciate their understanding.  

https://www.airbnb.com/home/cancellation_policies

[Barbara234]

Thank You very much for Your help! 🙂

[Sue115]

Make your cancellation policy 'strict' for future bookings.  You should not have to return 100% in any event - maybe 50%.

[Barbara234]

Thank You very much for Your help! 🙂