Guest not yet accepted change request

Julie778
Level 2
Belfast, United Kingdom

Guest not yet accepted change request

Can anyone help me with this? I am fairly new to hosting and am renting out my whole house.  A guest has instantly booked for one weekend night.  On the booking it said 1 guest (there is an extra charge for each guest after the first guest), but her message indicated there were 4 people due to stay.  I messaged her to clarify and she confirmed 4 people would be staying.  She queried the extra cost (which I messaged her) and said she would accept the change request if I sent it.   No response.  I sent her a message asking if she would prefer to cancel.  She said no, but has still not accepted  the change request I sent.  What should I do now?  She is due to arrive in about 3 weeks' time.

 

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

Hello,

She is probably not looking in the right place.

She can do it herself also: she can change the confirmed reservation by increasing the amount of guest, and sent it to you for acceptance. Maybe that works.

https://www.airbnb.com/help/article/913/can-i-change-a-reservation-as-a-guest

best regards, Emiel

Gordon0
Level 10
London, United Kingdom

On another note, that's a lot of house for a little money, and a lot of hassle for a one-night booking.