Guest receiving multiple repeat texts

[Louise23]

Twice recently I have been asked by guests to stop sending multiple text messages (the same message appears to be sent on the hour every hour and through the night!) the only way they can stop it appears for the guest to be to disable text messaging within account settings .  this is very frustrating for both sides as I have only ever sent one message but somehow it appears to be a repeat loop!  Has anyone experienced this.  I don't want to turn off text messaging facility myself as I find it very useful.  Has anyone else had this issue and how to report to airbnb of this glitch?  Thanks

[Helga0]

hi @Ann213, 

if you deleted your phone number, it's clearly not a message sent repeatedly, but a message already sent, that SFR fails to realise it already distributed. I'd ask to speak to the technical service and when you get a real human in ligne, ask them, if they can reboot the sms service for your account. Or maybe they can see what happens. They should be able to look up the history of messages sent and received and either this one shows as being received repeatedly, or he does not even see that it is distributed repeatedly. in any case, it should tell them, where the error happens. 

It could be in their setting or in the setting of your phone.

Good luck and come back to tell us whant they said. 

[Ann213]

Apologies, it is a message already sent (didn't explain well there 🙂 ).

I'll try and get hold of someone in France, thanks.

Will revert back.