A recent guest of mine left me 3-stars for "communication" and indicated "host unresponsive". I responded to his review with, "Unreachable? I was in the space the entire duration of his stay."
I then followed up with him via message:
"Hi Kenneth,
Can you please expand on how I earned a "three-star rating" for communication with the note saying I was "unreachable"?
Thank you,
Caitlin"
His response:
"I texted you about the muffins and you didn't respond back to me. However I was being a bit too harsh and i shouldn't have gave you three stars because of that sorry"
I never received a message, text or otherwise, from him after check-out about muffins he left in my refrigerator. I looked through my messages again today and see one that came through on my iMessages on my computer but wasn't on my phone that reads, "Hey I left two chocolate chip muffins for you"
Is there anything he or I can do because not receiving a response about him leaving two muffins behind for me is about the pettiest reason for leaving a host 3-stars?!
