Handling guests traveling from Northeast US

[Gregory87]

I have a guest who has booked my listing for this week.  The person currently resides in the northwest where there have been issues with the weather and loss of electricity.  I have attempted to contact him via Airbnb's e-mail system, but if there are issues with the communications out there, he may not be receiving the messages.  Additionally, most forms of transportation have been delayed or cancelled which may prevent the guest from coming out as planned.

Any suggestions on how to proceed?  I assume that I should continue to hold the booking.  Is there any obligation to refund any monies and/or allow the cancellation of the booking?  

[Marzena4]

I guess that if the guest decides to cancel, @Gregory87, it will fall under the extenuating circumstances policy, where Airbnb fully refunds guests. Contact Airbnb and explain the situation - let them handle it.

[Matthew285]

@Gregory87 your job is to be ready to host the guest should they arrive. There is not much else you *can* do.

Anything else (cancellations, refunds, change of dates, etc) is really up to the guest to initiate.

You really cannot take any action because you do not know what is going on with the guest.

For all you know, they are desparately trying to get to your location, and are really looking forward to arriving and being welcomed by you.

If the guest does later ask for any changes / cancellations / refunds, let the guest initiate the process with AirBnB. AirBnB will let the guest know what the options are.

[Gregory87]

Thank you @Marzena0 & @Matthew0 for your advice. I will continue to be ready for the guest's arrival. Hopefully, at some point, he can get access to e-mail or phone and contact me. I will definitely wait and allow the guest to take the lead on how to proceed. To make matters worse, we have a potential storm brewing on this end. This could be a nightmare for the guest on both ends of his trip!