Help: AirBnB Cancelled A Reservation

[Steve-and-Katherine0]

Hello AirBnB Community,

I just received notice that I have cancelled a reservation.  Neither the guest nor I cancelled the reservation, which is problematic.   The guest has since made a reservation with someone else.  How do I get in touch with AirBnb to have this reconciled/remedied?

Thanks,

Steve

[Linda108]

@Steve-and-Katherine0  Are your dates blocked?  If not, then there is no problem.  Sometimes a traveler will contact Air BNB and make changes that they do not see as a cancellation but that is how Air BNB manages a change.  As long as there are no penalties assessed for a cancellation there is no issue.  If you want to make sure, contact Air BNB (see first post on this site if you don't know how) to confirm all is well.

[Steve-and-Katherine0]

Thanks for the feedback Linda.  Unfortunately, the dates are blocked.  I'm unacquainted with where to find 'the first post on this site' that you're referring to.  Any insights into how to contact AirBnB would be appreciated.  Thanks again, Steve

[Steve-and-Katherine0]

Apologies for the double entry.

[Steve-and-Katherine0]

Hello Linda,

Please disregard previous response as I just spent some more time scanning forums and found the phone #'s.

For those experiencing the need to contact AirBnB directly in the U.S., the contact numbers I found are:

1.  855.424.7262

2. 415.800.5959

Hope that helps someone else.

Steve