Help from Airbnb for a cancellation

[Jocelyn1]

Syncerley It is still not clear for me how I can get help from airbnb for issues on my listing, it is not obvious even if I am a super host so this is why I am obligated to post my request here. 

A guest just canceled is tripped, it is marked in the calendar that I cancelled it (it was asked by the guest) and the calendar is now blocked! 

Can someone help me to unblock my calendar and arrange that cancellation. The booking was orignially for this weekend so I would appreciate a quick resolution of this issue.

Thank you. 

[Gerry-And-Rashid0]

@Jocelyn1

Hi - you fell into the trap of saying yes to a guest who wanted to cancel - you should have declined.

WHat it means is that your calendar is blocked and you will receive a financial penalty too.

You should contact AirBnB and see if they will reverse the penalty - explain that you thought the guest was cancelling, and you were helping them by agreeing to the cancellation.

Easiest way to contact AirBnB is via Twitter - search for AirBnBhelp

Good luck