Host Guarantee

[Magali308]

Hello,

I have sever issues with a claimed host guarantee case which is really poorly handled by AirBnB customer agents. Im getting send from department to department and no one really helps me with my issues. One of my submitted invoices was without any real explaination cut in half, other invoices werent processed at all. I really need help. My last messages remained unanswered and thinking of me being a customer paying fees to AirBnB I find this really disturbing.

Thanks in advance for any help.

[Sabine-Ingrid0]

@Magali308  this is the German Community Center , nobody here can help you in this issue , You need to put in connection with the Airbnb-support.

[Theresa]

Hi @Magali308,

Welcome to the Airbnb Community Center!

My name is Theresa and I am currently covering @Anna, who is in charge of the German CC. I have moved your message to the English CC, so that you can be helped with here by one of our admins.

I hope this will be sorted soon for you!

Best,

Theresa

[Nick]

Hi @Magali308 and sorry to see you are having trouble with this. I will pass the information to CS now and send you a DM with any updates I might have. 

Thanks for this @Theresa 🙂