Host cancellation

[Amy94]

I have a guest who wishes to cancel and has asked me to cancel from my end so they get a full refund. Can I do this without penalty? I have never had this request before and I don't mind giving the refund as it is a health related issue.

[Alba0]

no, don't cancel from your side!! It would damage your host profile: you can explain that to your guest, and airbn will anyhow always asks you to be kind with thier client, so youcan set it later on, without damages for you! 

[Gerry-And-Rashid0]

Absolutely not.....they must cancel. They should have travel insurance for this eventuality. If you cancel you will get a financial penalty, your calendar will be blocked, you will be denied Superhost Status for a year, etc..

[Sandra126]

You can still offer a full refund, regardless of your policy. I have done this from time to time, but it can only be done after the guest has cancelled. Then you click ''full refund'' and the problem is sorted.

[NanciandNathan0]

Absolutley do not cancel on behalf of a guest.  If it's the guest's health reasons then they need to cancel.  As mentioned you can offer a full refund after the guest cancels. But they are the ones that need to so they should be the one to hit that button!