Hosts are of no value to Airbnb?

[Alexey1]

I am a host from Marbella, Spain and I am so much dissapointed by Airbnb's attitude to hosts. I've had a reservation for the villa from the guest Pascal B who claims himself a young internet entrepreneur from Amsterdam (be careful hosts!)

The guest did not show up on the day of planned arrival but later called my wife to say he is sorry and it was too expensive for him. At the same time he asked Airbnb to cancel the booking. It's OK until now, I can let the lost income go, it is not the worst of all.

The worst of all is Airbnb attitude! Airbnb has not only cancelled the booking on a completely made up reason on the next day supposed arrival of the guest, despite my many assurances that it is available for rent by the guests, but also charged me cancellation fee and posted the negative review saying falsely that "I cancelled the booking one day before guests' arrival" I understand that it is probaly automatic, but should not be any thinking by Airbnb Trip Experience  who cancel the bookinh put behind? And I have not checked but the dates are probably blocked for rent by other decent guests.

So much dissapointed by the attitude of the Airbnb Trip Experience Staff. This comes from irresponsibility of those people at airbnb who take this voluntaristic decisions at their sole discretion: they risk nothing. They are not held financially responsible for any losses they cause to us hosts because of indecent behavious of some guests and airbnb always gets its commissions so they simply don't care.

We, the hosts are of no value to Airbnb? The customers pay?

Well.

Seriously dissapointed.

Alex

P.S. Attached is the link to Pascal's profile. Be careful, hosts!

[personal information hidden] 

[MicheleandLouw0]

Unfortunately we are seeing more and more of these type of complaints on this forum. Airbnb has to start thinking who is bringing in the money for them.

[Christine278]

Yes. There are many things I'm not happy with about airbnb now too. One of them is the terrible app, that never works and also if you try to use the web version, it keeps asking you to go to the terrible app that doesn't work.

argh? 

I feel sorry for you with Yu lack of consideration from airbnb though.

c

[Silvia71]

@Alexey1
I understand you a lot, I write from Italy.
The worst thing is that hereAIRBNB are changing to 18 October to the cancellation policy, which will only the benefit of guests and to our detriment.
All cancellations will be reimbursed, even rigid ones
This is the new aim of Aribnb, moving guests who book to make it, and if they delete nobody cares.

Just that we lose everything, and it is difficult to recover nights if you are not in big cities.
there's a petition to sign, help us. They are doing a test in Italy, but soon everyone will come applied these new conditions.

@Christine278 e @MicheleandLouw0 Sign all, you sign and you share to make us feel before it's too late, please

Thank you

https://www.change.org/p/no-alle-nuove-politiche-di-cancellazione-airbnb-s-new-cancellation-policies...