How can I fix what is not broken!

[Robin4]

Here we go again. 

I thought I had this covered by my explanation page of how Airbnb reviews work in my house rules folder, and for the last 50 reviews it has worked ok but, last nights guests obviously didn't open the house rules folder and this is what I got.....

So, tonight my stats have taken a minor dive, I am back down to 92%. 

Airbnb, what did I do wrong here? Give me something, point to anything out of this review that I can work on to make this up to your standard!

If I didn't cop reviews like this (perfect except for that overall star) I would be sitting on 98%! I struggle to comprehend why doing my best, and being seen to be doing my best in the guests eyes is not good enough in the eyes of Airbnb......why is that?

If I need to fix something, I will fix it, but will someone in the organisation tell me why I am penalised for doing everything right!

We hosts do seriously travel a hard Airbnb road.

We are told to accept annonymous guests.

We are told to lower our prices for these guests.

Our guests are instructed to expect excellence at the cheapest price in town.

And we are penalised for doing everything right and by the book.

Surely sooner or later someone has to take notice of this!

Rant over!

Cheers......Rob

[Susan17]

@Cormac0 

What we permit, we promote. We only have ourselves to blame for the way Airbnb plays with our livelihoods and makes complete fools of us. It's all just textbook gamification - and we buy into it, hook, line and sinker.