How do I review a guest who vomited all over shared bathroom and didn't clean up?

[Gilly8]

Our guest seemed like a really nice friendly guy, so much so that we had a few drinks with him.  We knew he'd already been out for a drink or two but he didn't seem in any way drunk when he came back or we wouldn't have offered him more.  Later that evening my husband went to the bathroom (the only one in our house, and shared) and found it covered in vomit - all over the floor, a drawer unit, the shower screen, and even splattered on the walls.  The bath mat and hand towel were soaked in it, too, and the hand towel had been hung back up covered in sick.  The smell was awful.

I understand that we can all overdo things at times, and that these things happen, but just walking away and leaving it there surely isn't on.  It took the two of us forty minutes to clean up properly and it was not a pleasant task. He left at 6.00am the next morning (which was always his plan) and we didn't see him.  I haven't had so much as an apology from him.

My problem is, how do I write a review?  This guy is new to Airbnb, has no other reviews, and if I state exactly what happened in my review it's unlikely he'll ever get to stay anywhere again.  He seemed very nice and considerate in all other respects and left his room clean and tidy, and we all make mistakes.  However, the lack of apology galls me, and I also feel I have a duty to warn other hosts of the possibility of this happening.  I hate leaving a bad review, but in this instance I feel I probably have to.  I'd be interested in other people's thoughts on how to handle this and how to word what I say.

[Lawrene0]

@Gilly8,

"We do hope XX is feeling better after what looks to have been an unpleasant illness."

Dock cleanliness stars. Would you have him back? If so, thumbs up. If not, thumbs down. 

[Alexandra316]

@Gilly8 Yeah that's really disgusting. It wouldn't surprise me if he was so ashamed by the situation that he doesn't even know what to say. It doesn't make it right, but that may be the issue.

I would keep the details minimal and factual, give them a 1 or 2 stars on cleanliness and a thumbs down.

[Nicki5]

Regardless of being new or not that is unacceptable behaviour especially not to even try to clean up after themselves and I have found that those with no reviews might mean that he had other stays, where there may have been incidents. If he doesn't review then it doesn't show and thus if he knows this he might just not review at all.  I would not want to deal with that so as a host I would hope you are upfront about the event.

[Matthew285]

@Nicki5, reviews that hosts write of guests will always show, whether the guest writes a review or not.

A guest cannot avoid a bad host review by not writing a review themselves.

The host review does not show up until 14 days later if the guest does not write a review, but they will show up (unless removed by Airbnb support.)

[Kelly149]

@Gilly8 maybe he was blackout drunk and doesn't know he did it?

Regardless, the facts may be stated without any judgment.

"guest better suited to a hotel with professional maid service"

"we enjoyed meeting xxxxx and found him quite pleasant, unfortunately he was dreadfully ill in our shared bathroom which he did not notify us of nor attempt to cleanup in any way. we wish him well for future travels but we would not welcome him back"

I'd 1*  cleanliness 3* communication 3* house rules

[Paul154]

You served alcohol to an intoxicated person and are worried about how to write the review?

Please prevent this in the future. You are very lucky this was the worst thing that happened.

Best of luck

[Tony134]

Normally I would say:

Crush him in the review!

The fact that you had extra drinks with him after he had other drinks though is kinda problematic.  At that point, he's also your drunk buddy that puked all over the bathroom.

It does stink that he said nothing and made no attempt to clean up afterwards, but the fact that you had the last drinks with him is a little mitigating.  I would probably chalk it up to experience, leave no review, and not drink with guests in the future, especially if they're already drunk.

[Gilly8]

I agree, but we had no idea he was already drunk - you can be we won't be offering a drink to any future guests.

[J-Renato0]

Gilly

If he was friendly and polite, I would not leave a review to avoid destroying his reputation. Give him a second chance if you think he deserves. Tell him in via Airbnb messanger that the bathroom thing let you down. Ask some explanations. Maybe he will apologize.

Maybe he went away without saying anything because he was ashamed of himself, and not in good conditions.

I agree that, if you served him alcohol, you were part of the problem.

Maybe he has a problem with alcohol.

[Ute42]

@Gilly8,

.

for Your situation  it's too late anyway, but for other hosts for such future events:

No  - No - No,

don't tell him anything through the airbnb messenger, als You are provoking a bad review from his side. Write a review: The guest was very nice and didn't cause any problems execpt he vomited into our bathroom, didn't clean it up and no excuse from his side. That's what happened, what else could You write?

[Rene-and-Zac0]

@Gilly8 Or you could give him some drinking advice in his review for next time-

“Beer then liquor, never been sicker. Liquor then beer, have no fear.”

Next time you stay with a host, remember this line because it took us hours to clean the mess. 

[Alexandra316]

@Rene-and-Zac0 ROFL! I'm keeping that in my file for next time I have to deal with this kind of situation!

It actually happened with my first ever guest. Baptism by fire!

[Gilly8]

Thanks, all - some good ideas and advice here.  I would emphasise that we had no idea he wasn't sober when he came in as he didn't show any obvious signs.  He only had two pints of beer with us, so we didn't give him anything like enough to make him ill, and he came in at 7.45pm so he hadn't been out all night drinking and so must have had a lot within a short time frame.  However, we obviously did add to the problem and I do take that into account.  (It is possible, of course, to say 'no, I've had enough').  I've also just discovered that he made a clumsy pass at my lodger, and this was before he had anything to drink.  I have a responsibility to her as well, and she shouldn't have to deal with that kind of thing in the place where she lives.  He was very charming, but I wonder now how deep that went and what it covered up.  We have shared conversation and drinks with many guests in the past and see it as part of the personal interactions that make Airbnb what it is.  Sadly, I'm rethinking that now, and may just stick to the essentials with future guests.

[Hannah22]

Hi Gilly:  Sorry to hear that this happened to you.  I have been hosting for 3 years now and thankfully, have not experienced this!  My host in Bath, UK did though and it was not in the bathroom, but in the bed, where they simply pulled the covers up and left it to her!  I have had other people leave messes, excessively over-use perfurmes, etc. (specifically stated in Rules:  "Please be lightly scented apply outside" and over-use water to the point that my bill was twice as high during her stay than a total of 4 people had used water the previous billing period.  For all, I requested extra money for these issues.  Two paid and two did not.  I charge a $50 cleaning fee for folks who stay 1-7 nights.

As far as writing reviews for these guests, I stated the negative issues that they presented, along with the positive (is applicable). 

Hosting through Air B and B has [mostly] been a great experience for me and I highly recommend moving forward.  The majority of people who sign up for Air B and B as guests are wonderful, interesting people who appreciate us hosting them!

Best wishes,  Hannah (Seattle, WA)