How do I send a refund to a reservation after they canceled?

[Allen13]

A guest canceled and I wanted to send them additional money to cover the AIRBNB fees. I don't see a way to do this. How do I send money to a canceled reservation?

[Donna15]

@Allen13, the AirBnB fee can be refunded via the Resolution Center.

https://community.airbnb.com/t5/Hosts/The-Resolution-Center-A-Community-Help-Guide-Request-or-Offer/...

[Allen13]

Hi Donna,

Actually, for me anyway, the resolution center does NOT give you the option to send a refund to a guest that has canceled a FUTURE booking. I specifically need to send a refund to someone that canceled a FUTURE booking and not someone that has already booked. 

Thanks,

Allen

[David126]

I have never had to do this, but assumed that as there effectively never was a reservation you can not. Nothing to resolve as far as ABB is concerned.

[Milada-and-Jiří0]

Since you get the payment only  AFTER guests arrive, you can´t refund what you don´t have. Let Airbnb deal with it, it is not your problem. Moreover why do you want to refund airbnb fee?