I recently had a guests who destroyed the kitchen table, refrigerator that is now useless, left stains on the couch that cannot be removed, wine cabinet and some damage to a kitchen wall. I submitted a request for money but have yet to see any of the money that I requested. The guest originally said that she did not have the money to pay me for the damages but accepted responsibility atleast for the couch and dining table. All the items in the house are a few weeks old. I reached out to AirBnB and all they have told me is that the case manager is looking into it and will contact me shortly. They have been telling me that the past few days, still havent reached out to me to atleast get a story. I am reading other conversations about the host guarantee program, but the more I research, the more I am led to believe it us just a marketing strategy, which in all reality sounds like false advertisement to me, which would be in violation of state and federal laws in the United States. I would expect AirBnB to try and settle the issue ASAP, as a guest can simply cancel a Credit Card and be on their way. That would leave the host having to replace the damaged items out of pocket and loosing potential income, having to cancel future reservations and blocking out dates. I feel as if I have two options: 1- contact a lawyer, have a court order the guests personal information from AirBnB to follow through with the lawsuit. 2- if AirBnB does not resolve the issue and cover the complete price to replace the damaged items, hire a lawyer and get a class action lawsuit going. Has anyone had similar experiences and can provide details of what took place, a timeline and the final solution that AirBnB proposed?
