I just got a message stating "Problem collecting payment for reservation TTKKYS"

[Georgia4]

I just got a message from Airbnmb stating "Problem collecting payment for reservation TTKKYS" What does this mean?

The guest decided to change her room right after booking it because she did not know her preffered room was available. I sent a request to alter the reservatiuon which was accepted. Could this have something to do with it?

Georgia

[Luis-and-Tati0]

Hi @Georgia4

For any reason the payment method used by your guest was declined…

Now Airbnb will automatically reach to your guest and ask to update the method of payment or use a new one…

If the reservation is starting shortly BE worried and ask your guest to resolve the problem before the reservation starts…

If you still have weeks/months away DON’T worry too much and just send a heads up message to your guest to correct the payment before the trip…

When this happen, if you decide it’s the best idea, you can cancel their reservation with no penalties… Airbnb does NOT guarantee your payment until they successfully collect the money from your guest.

Luis

[Georgia4]

Luis,

Thank you for your quick response. You did a great job of explaining the situation & now I understand. She is not due to arrive until March 13th, so I think it will be resolved by then.

Just through "dumb luck" I think I did exactly the right thing. I emailed her with the message & said I did not understand what it meant, but guessed it had something to do with us switching rooms. By truely NOT understanding the message, I believe I have spared her any embassasment over her payment being declined. I would be absolutely mortafied if my payment to an individual was declined. To a phone company or utility company, not so much. LOL!

Thanks again for helping me Luis.

Nameste~

Georgia