I'm unable to respond to potential new guests via text because of error message

I'm unable to respond to potential new guests via text because of error message

I get the follow message every time a guest or potential guest texts me.  This has been happening for about 2 weeks now and airbnb is likely loosing bookings becuase of it (not to mention I am loosing booksing too).

 

When attempting to reply to a text from a guest I get this message.

"Unfortunately, we could not process your response because your number is registered to many accounts."

 

Help please!

2 Replies 2
Dede0
Level 10
Austin, TX

@Dan-and-C-C-0 You have two listings under your profile. Do you / have you had others under other profiles in the past?

 

A quick, temporary fix might be to supply a different phone number. Then figure out the conflict and sort things out.

These are two new listings within the last 3 weeks and are our only listings.  Unfortunately I only have one phone number so can't try your idea.  I assume this is a bug in airbnb's software.  Other ideas are welcome.  Thanks! Dan