I need to contact airbnb

Frank61
Level 1
Belmont, MA

I need to contact airbnb

For family reaasons we had to stop hosting in Sept, 2016. I thought I communicated this to airbnb. I also blocked off all availability dates as far into the future as I could. Then, in approx Jan. 2017 I got a couple inquiries and had to tell the people we were not renting unti further notice. Then I got a warning from airbnb that we were not living up to the host stndards. I assume it was because  I did not respond to the 2 inquiries we recdeived  in a tmely nanner. However, I cannot communicate directly with airbnb to tell them I did not responsd in timely manner becaue I wasn't expecting any reservation requests from gueats. I plan to resume hosting in the future but I don't want this acidental  tardiness in communicatin to blemish the excellent hosting record we had when we were renting.  Can anyone convey this to Airbnb? 

1 Reply 1

You need to Snooze your listing, not just block it off.  The calendar and responding to inquiries are the host's responsibility and these missteps will not haunt you forever.  https://www.airbnb.com/help/article/476/how-do-i-snooze-or-deactivate-my-listing

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