I think I just gave up some money. What is the best way to refund guest?

Paul154
Level 10
Seattle, WA

I think I just gave up some money. What is the best way to refund guest?

Through the resolution center, I just gave a significant refund to guest for a problem.

Now I wonder if it was foolish to use the resolution center.

If I had chosen to "change" the price of the reservation, would the guest than also receive Airbnb's cut and the tax bite due to an adjusted price?  Would there be a way to calculate what the guest would receive?

Thanks

 

1 Reply 1
Lisa658
Level 10
Hervey Bay, Australia

@Paul154

 

It's a bit subjective as their service fee would increase with a lower booking total price.  Your service fee would have likely gone down though!

 

Lisa