Resent to Airbnb 11 Aug 2016
I have three properties on Airbnb and may soon be adding two more.
I have these issues with your website;
“Guest pays” shown to me is wrong and misleading as it doesn’t include the Airbnb fee that guests have to pay.
I need to see this figure accurately in order to get my pricing right when doing special offers etc.
The price per night shown to guests is misleading as it doesn’t include Airbnb’s and the cleaning fees; It should be the total that a guest actually has to pay, including Airbnb’s fee, divided by the number of nights.
I have had several disgruntled potential guests NOT book because they felt they were misled by this.
“Cleaning” in “fees”, should be editable to what I want to write there; such as “turnaround fee” , otherwise guests claim that they can leave the place in a mess, as they have paid the “Cleaning” fee! This has happened more than once.
Borders in the message reply box are not shown so when you click to get the cursor there, near the edge, it doesn’t respond.
Emails to guests personal encoded email are not getting through to them sometimes, when not sent via Airbnb but using my Apple mail , with no bounce back message….why?
It is as if Airbnb's email system is filtering emails that come in to these encoded addresses.
I want to send pictures and other attachments to booked guests by email and I can’t do that inside Airbnb’s messaging system, and I want to do it using my email programme, Apple Mail.
I sent you, Airbnb, this feedback several months ago and you have not addressed even one of these issues.
Regards,
Jon
