@Bert-and-Marianne0
Hello Bert and welcome to Airbnb and the Community Centre. I hope your hosting career will be the great experience it has been for many of us here!
Bert, we all have our hearts in our mouths with this rating system that Airbnb places such store by.
The situation exists that a superhost who has exceded their guests expectations for every stay over a 12 month period can lose their status if enough of those guests give them an overall 4 stars instead of 5!
The review system is coming under intense scrutiny on each side of the fence, from both hosts and guests and it is to be hoped that the company will sooner rather than later realise that the system as it stands at the moment is hurting the company. Many guests are now choosing not to leave a review because they are perplexed by all the probing on the part of the company to find fault with what the company offers. Many great experienced hosts are now deserting the platform after being unfairly dealt with in the review process costing them a considerable amount of money, and that percentage will rise dramatically when the new Superhost criteria kicks in in October.
Airbnb's sole ideology is to make money, and it is just a matter of time before they realise satisfied users make them money........dissatisfied users cost them money.
Projection analysts will discover that the cost of securing a successful guest night from the company's point of view is increasing.
You are right Bert, the criteria to attain superhost status is harder now than it was a couple of years ago. Why you would go on a drive to weed out your successful, experienced, reliable hosts who are your 'cost efective' bread and butter is completely beyond me.
You make a good point Bert.....lets see what happens on the 14th October!
Cheers......Rob